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Subscription & Refund Policy

This policy explains how subscriptions, billing, cancellation, and refunds work for PolyRead, operated by Apparent Group Limited.

1. Free Trial

Where a free trial is offered, you will not be charged during the trial period. Your card or PayPal account is collected at signup so we can bill the subscription automatically when the trial ends, unless you cancel before then.

2. Subscription & Auto-Renewal

Subscriptions renew automatically at the end of each billing cycle (weekly, monthly, or yearly depending on the plan you selected) at the price shown at signup. Renewal prices and billing cycles are visible in your account.

3. Cancellation

You can cancel your subscription at any time. To cancel:

If you cancel during the free trial, you will not be charged. If you cancel after a paid renewal, your access continues until the end of the current billing period; we do not pro-rate refunds for partial periods.

4. Refunds

We aim to make PolyRead a great experience for every customer. If you believe you were charged in error, the Service did not work as described, or you are unhappy for any reason, please contact hello@apparentgroup.co and we will review your request in good faith.

Where required by law (for example, statutory rights in your jurisdiction), we will honour those rights. Refunds for purchases made through the App Store or Google Play must be requested through Apple or Google directly, as we do not control those refund processes.

5. Failed Payments

If a renewal payment fails, we may retry the charge over the following days. If we cannot collect payment, your subscription may be suspended or cancelled. You can update your payment method by contacting hello@apparentgroup.co.

6. Changes to Pricing or this Policy

We may change subscription prices or update this policy from time to time. We will notify you of material changes before they take effect. Continued use of the Service after changes constitutes acceptance.

7. Contact

For any subscription, cancellation, or refund question:

Apparent Group Limited

Flat/Rm 05-06, 18/F, Hollywood Plaza,

610 Nathan Road, Kowloon, Hong Kong

Email: hello@apparentgroup.co